High-quality technical support at all stages of work
Fast and effective response to any issue. Our goal is to ensure security and efficiency of your business
WAYTECH adapts its capabilities to the Russian market. We have an integration and distribution business in China in addition to joint venture with China's top 5 IT integrator
200+
Engineers
certified engineers in staff
Spare parts for quick troubleshooting
Spare parts
We provide an optimal set of spare parts both during procurement and exploitation periods
Client support during installation and operation of hardware
Service Desk
We manage ticket system and troubleshoot problems through our own Service Desk
We guarantee SLA 8 hours 5 days a week. We provide remote support using vendor resources according to the “8×5 next business day” scheme
1 day
Technical support
response rate to the request
Updating the firmware to the current version
Resources
We support the continuity of your work and provide resources for installing the latest versions of software